System Requirements

Bookdirect is designed to work with Internet Explorer version 4 or later with cookies enabled.

Conditions  of Use

All information on rates and availability are provided directly by the supplier. Bookdirect accepts no responsibility for errors and omissions but will make every effort to inform suppliers of these errors and omissions. The use of Bookdirect to make reservations is subject to the conditions in these procedures and the conditions of the supplier. Use the navigation buttons on the forms NOT the browser back and forward buttons. Click a button once only -  there may be some short delays on some forms.

Getting a quote and checking availability

The home page is the Property Search Page.

On the Home Page

1.Select the country, state,  region and town you are interested in. The next time you use Bookdirect these will be the same as your last visit so if you are looking in the same town you will not have to select these again.

2. Select your arrival date, departure date and accommodation type from the drop down lists. You can change the arrival date and departure in a later form without returning to this page. Insert the number of guests you wish to accommodate in the the room. Only properties which have available rooms to accommodate this number of persons will be displayed for you to select from. On the Quote form which appears later you can change the number of persons. Specifying the number of persons at this stage saves you time by only listing properties which  meet your requirements.

3. Click on Get Property List - a new page with the list of available properties will be displayed

On the Property Select Page

4. Click on the name of the property for which you would like to check availability ,get a quote or make a reservation. On this page you can also see a brief description of the property by hovering over the rating. You can send an email to the property or go to the property web site for more information including contact details and cancellation policy. 

On the Quote Page

 5. Select the unit type and rate from the drop down lists. You can leave the arrival date, departure date, adults and children as copied from the home page or you can change them.

6. Click Quote - If there are available room types which meet your requirements Available will be YES, the total cost will be displayed and a reservation button is available for you to make a reservation if you wish. You you wish to see the cost in another currency click the currency converter. All transactions are processed in Australian dollars. If there is NO availability or the cost cannot be calculated you cannot proceed to make a reservation. If availability is YES but there is no costing you can email the property for a quote. All information in Bookdirect is provided directly by the property and the property may have provided available rooms but not a rate for the period you want. You can change any of the items on the left panel of the form and click quote again to check other dates room types etc.

Making a Reservation

7. After completing steps 1 - 6 above and while on the Quote page click reservation.

On the Reservations Page

8. Complete the guest name, email, telephone number and any other requirements such as transfers, desired floor level, disabled access etc. Only name and at least one of email or telephone number is necessary for direct bookings and only name is necessary for Agent bookings. Direct bookings click on payment. Registered agents click on Agents and have different payment arrangements which are detailed in separate agent instructions.

Payment 

A deposit of one nights accommodation is required. This deposit is payable to the supplier  and is only refundable by the supplier under the suppliers conditions of booking which should be available on the supplier's web site. Unless the supplier states otherwise in their cancellation policy the deposit can be refunded if at least 14 days notice of cancellation is given to the supplier. 

On the Payment Details Page

9. Enter your credit card details and click submit. Bookdirect is currently developing an interface with Moneydirect which will process credit card transactions on line. In the meantime your credit card details will be sent to the supplier who will process the deposit amount against your credit card. A confirmation page is displayed which verifies that the booking has been made successfully, the supplier has been notified by email and  how the deposit was or will be  processed. The confirmation can be printed for your record if you wish. Check the messages and details on the confirmation page and if there are any errors contact the supplier promptly using the Email option on the property select page quoting the booking reference number.  

Cancellations

Use the email link on the Property Select Page to notify the supplier of a cancellation. Any refund of deposit is processed by the supplier. Registered agents can cancel a booking on line. Agents  are the only party who can cancel an agent booking. The Agent charges the client a cancellation fee in accordance with the property cancellation and no show policy.